Frequently Asked Questions
How do I reserve this property? What is the method of payment?
We have an online booking calendar on this website. Select your dates and book your home online via a major credit card. We accept Visa, MasterCard, or Discover credit or debit cards.
What is your cancellation policy?
Please contact our office as soon as possible if you must cancel or change your reservation. If you cancel your reservation more than 60 days prior to the arrival date, you will receive a refund of all monies paid less a $250 cancellation fee. If you cancel your reservation within 60 days of the arrival date, you will lose all monies paid unless you have purchased Trip Insurance. (See below information regarding Trip Insurance). You must email us a notice of cancellation.
Do you offer Trip Insurance?
Two types of trip insurance are offered via TravelGuard during the online booking process. Trip insurance is optional, but we highly recommend purchasing it. You can review the specific details during the online booking.
Do you require a damage deposit?
No, we do not require a damage deposit. A non-refundable damage insurance fee is included in the total rental cost. The damage insurance will cover reimbursement for non-intentional damages (see terms during the online booking). You will receive the terms and conditions associated with damage coverage upon making your reservation. Please notify us immediately if any damages occur.
How far is this chalet to the Gatlinburg? Pigeon Forge?
We are 3.5 miles to Gatlinburg and 5 miles to Pigeon Forge.
Do you supply linens?
Yes. Linens for the chalet are provided. All bath towels, wash cloths, bed sheets, pillow cases, and kitchen towels, are provided.
What is the "Service Fee"?
The Service Fee covers non-rental fees associated with preparing the home for a guest stay. This includes cleaning, inspections, inventory management, supply set-up, outdoor preparation and other tasks associated with preparing the home for guest arrival.
Is WIFI and Cable Television provided?
Yes, free WIFI and Cable TV are provided. The WIFI passwords will be provided via email and are also posted in the home.
Can we check in early, drop-off our luggage OR park in the driveway?
No. Our check-in time is at 3pm, est. Please do not park in the driveway or interrupt the cleaning & inspection staff as they will be preparing multiple chalets for guest arrivals.
Are trailers permitted? How much parking is available?
Trailers are permitted. They are permitted to be parked on the street. There are no houses in the cul de sac, which provides plenty of parking for your trailer.
Do you supply toilet paper, paper towels, garbage bags and soaps?
We provide a starter set which includes a roll of paper towels in the kitchen, a roll of toilet paper and bar soaps for each bathroom, kitchen trash bags, dishwasher soap and soap pods for the clothes washer. Guests will need to buy additional supplies for the remainder of their stay.
What items do I need to bring?
Hair dryers, beach towels, shampoo, suntan spray/lotion, ice chests, and toys. Some condiment items may be in the home such as salt/pepper, sugar, spices, and coffee filters, although they are not officially provided.
Is there an outdoor gas grill?
Yes, we have an outdoor gas grill.
What small kitchen appliances and cooking utensils are provided?
We have all of the standard items that you would typically find in a kitchen for preparing family meals (pots, pans, knives, etc.) including a toaster, microwave, coffee pot(both Keurig and traditional) and blender.
Where do we pick-up the keys or obtain property access information?
All homes have electronic locks so there is no key pick-up. Access codes for the home will be sent via email 1 week prior to your arrival. Driving directions will also be sent at this time.
Who do I call for a problem after arrival?
Our local contact information will be provided via email and it is also posted in the home.